Where is the store based? Columbus, Ohio-USA
Do you accept orders placed outside of the US? Yes, however there is an increased cost for shipping as with any postal service. Plus a longer wait for physical packages.
How long will it take to receive my order? GREAT QUESTION! Since I deal in physical products and digital downloads they are each handled on a purchase by purchase basis. The downloads will be delivered into your E-mail (it is sent to the E-mail you used to purchase through Pay pal) within 24 hrs of time of purchase. If you ordered a physical product (DVD or Gimmicks) they are shipped through the USPS.com. I can tell you that most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service.I am also just one single person doing everything a bigger magic company does so please be patient as I go in the order I get each sale.
ALL delivery times may vary between 3 and 12 weeks.
How do I get my downloads after purchase? I use YouTube+Google drive generated unlisted links for all of my downloads I sell on this site. All downloads are sent within 24 hr's of purchase (unless stated otherwise on the product page) !!IMPORTANT!! YOU MUST DOWNLOAD!ALL GOOGLE LINKS SENT WILL DISAPPEAR AFTER 2 WEEKS. ONCE THESE ARE GONE THERE IS NO WAY TO GET THEM BACK!! THAT GIVES YOU 14, FULL 24 HOUR DAYS, TO DOWNLOAD THEM! THAT IS 363 HOURS:)
What is this store's return and exchange policy? Since my business is in secrets, and knowledge, there is a ZERO return policy on my products. However, if your item is broken, damaged, or your download is not playing, please contact me here and I will replace your item for you.
How do I pay for my order? Is it secure? I use only the best in store protection and security with the #1 trusted online payment processor , PayPal. Before entering any personal credit card information, you will be transferred to PayPal's secure servers. Do not worry if you do not have a Pay pal account set up,Justin accepts Visa, MasterCard, Discover, American Express and Diners Club, you can use these cards at the end of your checkout . You may also make payments using your bank account, but this may delay your order. By delay, it will send your payment using a E-check process which will take anywhere between 7-10 business days to clear. During that time I CANNOT SEND ANY ITEM TO YOU UNTIL YOUR PAYMENT CLEARS.
!UPDATE! How do I use a Gift Voucher I have towards the store? Gift Vouchers are simple. Once you get a Voucher just email me at [email protected] and let me know what you would like to apply that Voucher towards ANYTHING AT MY STORE and I will send those over via e-mail if it is a download. If it is a physical product, I will mail that out. YOU ONLY GET THE VOUCHER IF YOU PURCHASE THE ITEM. YOU DO NOT GET THE VOUCHER ATTACHED TO THE PRODUCT IF YOU ARE USING A PREVIOUS VOUCHER TO APPLY TOWARDS THE NEW PRODUCT, BUT YOU DO GET THAT PRODUCT! I HAVE TO MAKE A LIVING TOO!
PLEASE NOTE. PHYSICAL PRODUCTS WILL BE SENT BUT YOU WILL BE RESPONSIBLE FOR THE SHIPPING COST.THE $5 MONTHLY ASTONISHMENT MEMBERSHIP,MEETING OF THE MINDS SCHOOL, HOLIDAY SALES OR LIMITED RELEASES ARE NOT COVERED FOR VOUCHERS.
What happens if I LOSE or misplace my downloads? Make sure to keep your pay-pal receipts somewhere, this happens a LOT in this day and age. Files and computers can become corrupted or lost. Send me the receipt for what you ordered so I can double check and I'll send you over a fresh new link! If it is an item that is on my external hard drive then I will have to re-upload them and I charge a fee from $10-$100. Price is based on how many products I have to re-upload. THAT IS THE ONLY WAY! I will NOT just send you over magic I cannot verify. I am running a business. Thank you for understanding!
What if something is wrong with my order? If you have a problem with an order from this store, please contact Justin directly using this e-mail [email protected]